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Home›Refund and Cancellation Policy

Refund and Cancellation Policy

Last updated: 30 September 2026

This policy applies to products bought from Firenet Private Limited (brand name FIRENET), Sarvoday Res, RH-2, opposite Copa Villa Restaurant, Madhuban Colony, Jagtap Dairy, PCMC, Pimpri-Chinchwad, Maharashtra 411027, India against a quotation or an order confirmed on WhatsApp or email.

Cancelling an order

  • You can cancel an order before it is dispatched for a full refund. Call, WhatsApp or email us with your order number.
  • Once an order has been dispatched, it cannot be cancelled.
  • Custom-made items, bulk project orders and orders for special items procured for you cannot be cancelled once confirmed.

Damaged, defective or wrong products

  • Please check your package when it arrives. Report any transport damage, defect or wrong item within 7 days of delivery, with photos of the product and the packaging.
  • After checking, we replace the item (or give a refund if a replacement is not possible). Please keep the product and its packaging until we have checked it.

What cannot be returned

  • Products that have been used, discharged, installed or refilled.
  • Services that have already been carried out, such as refilling, servicing, training, audits and installation.
  • AMC contracts, except as written in the contract.

Refunds

Approved refunds are made to the original payment method within 7 working days of approval. Your bank may take a few extra days to show it in your account.

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